Who We Are at 9 Casino
We built 9 Casino to give Australian players a straight-talking place to play: clear terms, fast withdrawals and a library that goes well beyond the usual suspects. This page tells you who stands behind the platform, how we are licensed, and what we promise you every time you log in.
How 9 Casino Started
From idea to launch
9 Casino launched in 2023 under 9Gaming N.V., an operator with a single focus: build a casino that treats the Australian market as its home rather than an afterthought. We were tired of seeing local players funnelled to sites with unclear terms, week-long withdrawals and support that went quiet after signup. So we set our own bar from day one: no hidden fees, withdrawals processed within 24 hours, and a support desk that answers around the clock.
Since launch we have grown the library from a few hundred titles to more than 4,200 games, added PayID and crypto banking for local convenience, and built a five-tier VIP program with a dedicated account manager at the top level. Every milestone on that list came from listening to what players actually asked for.
What We Offer You
The numbers behind the platform
Here is what sits inside 9 Casino today, counted rather than guessed.
- 4,200+ games in total across the whole library
- 3,300+ online pokies from classic reels to Megaways-style mechanics
- 260+ live dealer tables streamed in real time
- 320+ table games covering roulette, blackjack, baccarat and poker variants
- 140+ jackpot pokies with progressive prize pools
- 25+ crash games for fast, round-by-round action
Software and banking
We source games from Pragmatic Play, NetEnt, Play'n GO, Evolution, BGaming, Push Gaming, Nolimit City and Quickspin, so the library mixes household names with studios that take risks on new mechanics. Deposits start at A$20 and run through PayID, Neosurf, CashtoCode, Visa, Mastercard, MiFinity, Jeton, Skrill, eZeeWallet, bank transfer, Bitcoin and Tether. Withdrawals from A$30 are processed within 0 to 24 hours, and crypto cashouts typically land inside an hour. We charge no fees of our own on either side of the transaction, and weekly withdrawals run up to A$9,000.
Our Licence and Regulation
Curacao Gaming Control Board
9 Casino operates under licence 8048/JAZ2023-091 issued by the Curacao Gaming Control Board. That licence binds us to audited operational standards covering fund segregation, dispute handling and game integrity, and it puts our conduct under the review of an external regulator rather than our own say-so.
What this means for you in practice: your deposited funds are held separately from operating capital, every complaint has a formal escalation path, and our games must pass independent testing before they go live on the platform. If we breach those standards, the licence is the thing we lose, and that is exactly the incentive a regulator should hold over us.
How We Keep You Safe
Data and transactions
All traffic between your device and our platform runs over TLS encryption, which shields your personal details, payment data and session activity from interception. Passwords are stored hashed, never in plain text, and payment processing runs through PCI-compliant providers rather than our own servers handling raw card numbers.
Fair play and account checks
Every pokie and table game on the site runs on certified RNG (random number generation) software, so outcomes are independent of anything other than the mathematical model of the game itself. Live dealer results come straight from the studio feed, and crash titles use verifiable seed-based outcomes you can check yourself.
Our KYC process asks for photo ID, proof of address and payment method verification before your first withdrawal. It adds a short step to your cashout, but it is the same check that stops someone else withdrawing your balance and the same standard our licence requires us to enforce.
Our Responsible Gambling Pledge
Tools you control
Gambling should cost what you decided it would cost, not what a bad session decides. Every account can set its own deposit limits and loss limits, and session reminders tell you how long you have been playing without you having to check the clock. Self-exclusion is available directly through your account settings when you want a hard break.
We keep our bonus terms written in plain English with the wagering requirement (35x on the welcome package) stated up front, because a term you cannot find is a term you cannot trust. If gambling stops being fun, Gambling Help Online operates a free, confidential line on 1800 858 858, and we will never try to win back a player who has chosen to step away.
Talk to Our Team
Who is behind the site
Behind the platform is 9Gaming N.V., the parent operator that holds our licence and runs the compliance, payments and support functions. The team behind the live chat and email desk works in shifts around the clock, so there is no window where your query sits unanswered until the morning.
Live chat runs 24/7 with a typical first response measured in minutes, and email reaches us at [email protected] for anything that needs a longer answer or an attached document. Account verification questions, bonus term clarifications and withdrawal status checks are the three things we handle most, and none of them should take a second email to resolve.
The site itself is fully optimised for iOS and Android browsers with no dedicated app to install, so your account, balance and support history travel with you between devices. The platform supports AUD, USD, EUR, NZD, BTC and USDT, and our interface runs in English, German, French and Spanish.
Frequently Asked Questions
Who owns and operates 9 Casino?
9 Casino is owned and operated by 9Gaming N.V., a company licensed by the Curacao Gaming Control Board under licence number 8048/JAZ2023-091.
Is 9 Casino properly licensed?
Yes. We hold licence 8048/JAZ2023-091 from the Curacao Gaming Control Board, which subjects us to audits on fund segregation, game fairness and dispute handling.
How do you make sure the games are fair?
All games run on independently certified RNG software, and our live and crash titles use verifiable, seed-based outcomes. Our licence requires independent testing before any game goes live.
What responsible gambling tools do you offer?
You can set deposit and loss limits, activate session reminders and self-exclude at any time from your account settings. Free confidential support is also available from Gambling Help Online on 1800 858 858.
How can I contact you directly?
Our live chat is staffed 24/7, and you can email [email protected] for anything requiring a detailed answer or attached documents.