Our AML and Verification Policy
We operate 9 Casino under licence 8048/JAZ2023-091 issued by the Curacao Gaming Control Board. This page sets out, in plain language, how we verify who you are, how we monitor transactions, and what we require from you before your first withdrawal.
Our Commitment to AML Rules
We hold licence 8048/JAZ2023-091 from the Curacao Gaming Control Board, and that licence binds us to the anti-money-laundering and counter-terrorism-financing framework of our licence jurisdiction. Our compliance team, led by our Money Laundering Reporting Officer (MLRO), maintains a written AML programme covering customer due diligence, transaction monitoring, suspicious activity reporting and staff training.
Money laundering through online gambling takes many forms, from placing illicit funds into play to withdrawing them as apparent winnings. We do not accept deposits from third parties, we do not process withdrawals to accounts that do not belong to you, and we report suspicious activity to the relevant authorities where the law requires it.
When We Verify Your Identity
Verification is not a single event. We run checks at registration through automated screening, and full document verification before your first withdrawal. We may also verify you earlier if you hit certain thresholds or if our monitoring flags your account.
- At registration: we screen your details against sanctions and politically exposed person (PEP) lists, and confirm you are 18 or over and not resident in a restricted country (United States, United Kingdom, Netherlands, France, Spain, Italy).
- Before your first withdrawal: photo ID, proof of address and payment method verification are all required. No withdrawal is released until these are complete.
- At any time on request: if your cumulative deposits exceed a level set in our internal risk policy, or if monitoring identifies unusual activity, we may ask for refreshed documents.
How Verification Works
Step by step
Most players complete verification in a single sitting. Here is the exact sequence once you submit a request:
- 1. Log in and open the verification section of your account, or reply to the email our team sends when you request a withdrawal.
- 2. Upload a clear photo or scan of a government-issued ID (passport, driver licence or national ID card) showing all four corners.
- 3. Upload a proof of address dated within the last 3 months: a utility bill, bank statement or official government correspondence.
- 4. For card deposits, upload a photo of the card showing only the last 4 digits; for e-wallets, a screenshot of your account page; for crypto, the wallet address used.
- 5. Our compliance team reviews the files and confirms by email, usually within 24 hours.
How we protect your documents
Files are uploaded over an encrypted connection, stored on servers with restricted access, and visible only to trained compliance staff who need them to complete a check. We never share your documents with third parties except where the law or our licence obliges us to, and we do not use them for marketing.
Why We Ask About Funds
For most players, an ID and proof of address are enough. For higher-risk profiles, the law requires us to go further and confirm that the money you play with comes from a legitimate source. We ask for source of funds evidence when your deposit volumes or playing pattern suggest a level of spending that does not match what we know about you.
Acceptable evidence includes recent payslips, a tax return, bank statements showing the deposits leaving your own account, or documents confirming the sale of an asset. Source of wealth, meaning the origin of your broader finances, may be requested in rare cases such as large sustained play or a positive PEP match. These checks are not an accusation; they are a legal duty we cannot waive.
How We Monitor Transactions
Every deposit and withdrawal is screened against your verified profile, your historical behaviour and our risk rules. Crypto deposits are traced to source where the chain analysis tools flag a concern, and we check that withdrawal destinations match the method you deposited with.
We apply the same-method rule strictly: winnings go back to the same card, wallet or crypto address the money came from. If you deposited with a card, we cannot send your withdrawal to a friend's wallet. Our standing limits sit below:
| Item | Limit or timeframe |
|---|---|
| Minimum deposit | A$20 |
| Minimum withdrawal | A$30 |
| Maximum withdrawal | A$9,000 per week |
| Withdrawal processing | 0-24 hours; crypto within 1 hour |
| Fees | None charged by us |
When Verification Fails
If your documents are missing, expired or do not match your account details, we pause withdrawals on the account until the issue is resolved. Play with your existing balance is unaffected, but no funds leave the account while a verification requirement is outstanding.
If documents fail review, we tell you why and give you a chance to submit corrected files. Repeated submission of forged, altered or third-party documents is treated as a serious breach: we close the account, void related winnings and file a report with the authorities where required. Funds in a closed account are returned to their verified source where law permits, minus any amounts tied to breached terms.
How Long We Keep Records
We retain your identity documents, verification records and transaction logs for a minimum of 5 years after the account closes, as required under our Curacao AML obligations. Retention exists for one reason: auditors and financial intelligence units must be able to reconstruct what happened on an account long after the fact.
Once the retention period ends and no legal hold applies, the files are securely destroyed. You may request a copy of the personal data we hold at any time by writing to [email protected], and our team responds within the statutory timeframe.
Frequently Asked Questions
Do I need to verify before I can deposit?
No. You can register and deposit without full document checks, though we screen your details at sign-up. Full verification is required before your first withdrawal.
How long does verification take?
Most reviews finish within 24 hours of receiving clear documents. Crypto withdrawals are processed within 1 hour once verification is complete.
Can I withdraw to a different method than I deposited with?
No. Our same-method rule sends withdrawals back to the verified card, e-wallet or crypto address the deposit came from.
What happens if I refuse to provide source of funds?
We pause withdrawals and may restrict the account until the check is complete. Source of funds requests are a legal requirement we cannot waive for higher-risk accounts.
Who can see my documents?
Only trained compliance staff with a business need, on restricted-access systems. We never sell or share them, except where the law requires disclosure.