Our Terms and Conditions
These Terms and Conditions govern your use of our platform at 9 Casino. By registering an account or placing a wager with us you accept every clause set out below, so please read them carefully before you play.
What Accepting Our Terms Means
When you tick the acceptance box at registration, open any game with real funds, or claim a promotion on our platform, you enter a binding agreement with us, 9Gaming N.V., the operator of 9 Casino. The agreement takes effect from the moment your account is created and remains in force until either party ends it in line with the clauses below.
We may update these terms from time to time. If you keep using our platform after a revision is published, the revised terms apply to you. Where a change materially affects your rights, we will notify you by email or an in-account message before it takes effect.
- Your continued use of the platform after an update constitutes acceptance of the revised terms.
- Material changes are announced at least 7 days before they take effect.
- If you disagree with a revision, you may close your account before the new terms apply.
Who May Register With Us
You must be at least 18 years old, or the legal gambling age in your jurisdiction if that is higher, and you must reside in a country where online gambling is lawful. We do not accept players from the United States, the United Kingdom, the Netherlands, France, Spain or Italy. One account per person, per household and per IP address is permitted.
We operate under licence 8048/JAZ2023-091 issued by the Curacao Gaming Control Board. You confirm that all details you give us at registration are accurate and current, and you agree to keep them up to date.
- You warrant that you are not acting on behalf of a third party or as part of a syndicate we have not approved.
- You must verify your identity before your first withdrawal: photo ID, proof of address and payment method verification are required.
- We may suspend an account where the details provided cannot be verified within a reasonable timeframe.
How Deposits and Withdrawals Work
Deposits
We accept PayID, Neosurf, CashtoCode, Visa, Mastercard, MiFinity, Jeton, Skrill, eZeeWallet, bank transfer, Bitcoin and Tether. The minimum deposit is A$20, and we charge no fees on deposits. Funds must come from a source held in your own name.
Withdrawals and verification
Withdrawals are available via Visa, bank transfer, MiFinity, eZeeWallet, Bitcoin, Tether and Litecoin. The minimum withdrawal is A$30 and the maximum is A$9,000 per week. E-wallet and card requests are processed within 0 to 24 hours, and crypto withdrawals are usually completed within 1 hour. Before your first withdrawal we complete KYC verification of your identity, address and payment method.
If your account stays dormant for 12 consecutive months, we may apply an administration fee to the remaining balance and will notify you before doing so. You may reclaim the remaining balance at any time by contacting [email protected].
Bonus and Promotion Rules
Our welcome bonus, weekly 10% cashback, weekend reload bonus, tournaments and daily drops and wins each carry their own promotional terms, which form part of this agreement. Where a promotion does not state specific rules, the general clauses below apply.
Bonus funds are not withdrawable cash. They convert to real funds once the stated wagering requirement is met, and bets placed while a bonus is active count only towards the requirement if they fall within the permitted stake range. Wagering contributions differ by game type, and some titles are excluded from bonus play altogether; check the promotion page for the current list.
- One bonus per person, per household, per payment method; duplicate claims are void.
- Maximum bet limits apply while a bonus is active, and breaching them may cancel the bonus and any winnings.
- Bonuses expire after the validity period stated in the promotion terms, after which unused bonus funds and winnings are removed.
- We may withhold winnings where a promotion has been obtained through error, misuse or play from a restricted jurisdiction.
Conduct We Do Not Permit
You agree to use our platform lawfully and for personal entertainment only. The practices listed below breach this agreement and entitle us to block accounts, void bets and retain winnings resulting from the breach.
We reserve the right to report suspected illegal activity to the relevant authorities and to cooperate fully with any investigation.
- Fraudulent deposits, stolen payment details or transactions later reversed by chargeback.
- Operating more than one account or sharing account credentials with another person.
- Bonus abuse, including low-risk wagering patterns designed to extract bonus value.
- Collusion with other players or use of bots, scripts or automated tools.
- Accessing the platform through a VPN, proxy or other method intended to disguise your true location.
Setting Limits and Self-Exclusion
You may set deposit limits, loss limits and session reminders on your account at any time through your profile or by contacting our 24/7 live chat. Limit reductions take effect immediately; increases take effect after a 24-hour cooling-off period so they cannot be used impulsively.
If you want a break, we offer self-exclusion for a fixed period or permanently. During self-exclusion we close your access to the platform, remove you from promotional communications and return any withdrawable balance to you. We take signs of gambling harm seriously, and where we notice behaviour suggesting harm we may contact you about the support options available.
Free, confidential help is available in Australia through Gambling Help Online on 1800 858 858.
Closing Accounts and Raising Disputes
Your right to close
You may close your account at any time by contacting [email protected]. We will return any withdrawable balance to a verified payment method in your name before the closure completes. We may also close an account where these terms are breached, where a jurisdiction becomes restricted or where we are legally required to do so.
Complaints and applicable law
Complaints are first handled by our support team through 24/7 live chat or email. If the matter is not resolved to your satisfaction, you may escalate it to our management, who will respond within a reasonable period. This agreement is governed by the laws applicable to our licence with the Curacao Gaming Control Board, and disputes fall under the jurisdiction set out in our licence terms. Nothing in these clauses limits any statutory consumer right you hold in your country of residence.
When We Change These Terms
The current version of these Terms and Conditions always appears on this page with its effective date. We publish revisions here and, for material changes, notify registered players by email or an in-account message at least 7 days before the revision takes effect.
We recommend you revisit this page regularly. If a revision reduces your rights and you do not accept it, contact us before the effective date and we will assist you to close your account and withdraw your balance under the terms in force at that time.
Frequently Asked Questions
How old do I have to be to play at 9 Casino?
You must be at least 18 years old, or the legal gambling age in your jurisdiction if that is higher. Verification is required before your first withdrawal.
What happens if I break the maximum bet rule during a bonus?
Breaching the maximum bet limit while a bonus is active can void the bonus and any winnings derived from it. Always check the promotion terms before you wager.
Can I have more than one account?
No. We permit one account per person, per household and per IP address. Duplicate accounts may be blocked and their winnings withheld.
How do I self-exclude from the platform?
Contact our 24/7 live chat or email [email protected] and we will close your access for the period you choose and remove you from promotional communications.
When do updated terms apply to my account?
Revised terms apply from the effective date published on this page, and we notify you at least 7 days before material changes take effect.